Quantum® sails and made-to-measure canvas accessories are custom products and as such, are non-returnable. In the case where a custom product is imperfect due to measurements, materials or workmanship errors or omissions, Quantum will fix, replace or issue refund at its discretion. Please refer to the Quantum® sail warranty for complete details.
If you are not satisfied with a stock (non-custom) apparel or accessory item purchased, you can return it by mail for a replacement or refund within 30 days of purchase. The exception is all sale items, which are sold as "Final Sale" and are only returnable for credit.
All returns and exchanges must have a Quantum Sails purchase receipt.
Quantum’s return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
Returns and Exchange Procedure
Returns or product exchanges for online purchases must be done by mail and must be accompanied by a purchase receipt. Returned items must be unused and have original tags attached. Items not received in this condition will be sent back to the customer at their expense.
We recommend you ship your package with a carrier that can provide tracking and insurance. Quantum Sails is not responsible for packages lost in transit without proof of tracking.
Since quantities may be limited and go out of stock quickly, you can expedite an exchange by placing a new order and then returning the unwanted merchandise. If we are not able to make requested exchange, we will refund your form of payment for the purchase amount.
When you ship an item to us, please include a copy of the purchase receipt along with a note with your name, return address and daytime phone number. Tell us what you are sending, why you are sending it and what you would like to have happen.
Return Address for USPS, FedEx or UPS:
Quantum Sails Returns Dept.
1576 International Drive
Traverse City, MI 49686
For questions regarding non-custom products such as apparel and in-stock sailing accessories, please contact Libby Tomlinson at 231-941-1222, toll-free at 888-773-4889, or email@example.com.